Since joining Vhi, I have worked across the Physiotherapy and Health Coaching Services. In the physiotherapy team, we run a musculoskeletal service with plans to expand into further specialist areas. Health Coaching provides face-to-face consultations, virtual consultations and coaching through an app-based service. In addition to my core role, I am the MDT Lead in Limerick which forms part of the local management team.
My core role has involved developing and implementing these service lines along with some line management duties. It has been very satisfying to be part of the Limerick Vhi 360 team from the beginning, as I have seen the clinic grow substantially over the past year while meeting the challenges of opening a new clinic during a global pandemic. I like that Vhi is very customer driven and the new Integrative health services are testament to this, where we have created approaches to help individuals improve their lifestyles and create healthy habits.
Joining Medical Screening in 2010, I was given the opportunity to progress and develop from the start. I become Team Leader in both Screening and LiveWell, networking across numerous departments and building key relationships. This experience has given me advancement opportunities within Vhi and led me to my current role as Workforce Planning & Analytics Manager.
My role as WFP in Swiftcare is to work within a clinical operating model to act as a central reference point for forecasting, analysing, planning and maintenance of all clinical and administrative workforce plans, and rosters across all Swiftcare sites. Each day brings a new challenge, which I love. I am fortunate to work with a leadership team who empower, mentor and support autonomy in my role. The Vhi value I most identify with is empowerment - grateful to Vhi in assisting and supporting me in my career growth and development. I really enjoy my job, the colleagues I work with and learn from every day.
A Security Analyst with Vhi since in 2019, my role is exciting and no two days are ever the same. Managing the ever evolving complexity of cyber threats and mitigating against them is a key feature of my role. Another area I enjoy is focusing on how we can best adopt advanced technologies as part of our future plans. I believe Vhi truly places emphasis on how we can incorporate advanced security threat prevention measures into everything we do, to continue to protect our customer and patients.
Since joining Vhi I have had many opportunities to continue to develop, upskill and grow within the cyber security space. Working alongside my manager – my mentor, who has helped to shape my career path, he believes in my abilities and provides me with an abundance of opportunities to learn new skills while affording me the autonomy to practice the things I have learned and keep growing.
For me, the best thing about my journey is Vhi to date, has been the recognition I have received and I believe that this is something Vhi does very well for all its people.
A Chartered Accountant, I joined Vhi in 2016 as a Strategic Business Analyst. Since then, I have progressed my career by promotion to management. Each year I have worked in Vhi is always different to the next.
My current role is split across two main areas: Financial Planning and Analysis (“FPA”) whereby I do financial forecasting for Vhi Group, and Finance Business Partnering whereby I partner with multiple areas and provide real time support and analysis. It is an interesting mix and I like it.
I have been fortunate to be surrounded by a team of great individuals who are very collaborative and generous in sharing knowledge and their experience.
I most identify with our Vhi value of courage - I often work with people who have worked 10-20 years in Vhi and yet, they always encourage and ask for my perspective.
A contact centre adviser in Kilkenny in 2018, I soon progressed to our corporate Concierge Line. Following this, I joined the Webchat team and was involved in a range of projects including the submissions team for the Customer Contact Management Awards. This project work helped me progress to my current role as Executive Assistant.
This entails the day to day management of the Managing Director’s schedule and emails, collaboration across all sectors of the Retail Intermediary on various initiatives, and organising events such as our annual Sales Conference. It’s a challenging but exciting role which has allowed me to engage with the company and my colleagues on a deeper level.
From day one I have been encouraged to show ambition and courage and this has been reflected in my 3 years, as I continue to develop my Vhi career.
I began my career at Vhi in 2019 as part of our Consumer Sales Team. My skills further developed when I had the opportunity to join our Customer Care Team, which involved supporting and providing reassurance to our members while checking cover for upcoming claims. I have since progressed to be part of our dynamic Digital Team, providing online assistance through Webchat and Email.
I enjoy working as part of a positive and motivated team, this is a highly rewarding and varied role with many project opportunities. I feel I most identify with our Vhi value of ‘Customer Driven’, all skills that I have learned so far have empowered me to ensure a member always has a meaningful experience whether it is by email, Webchat or by phone. This in turn has made my role in Vhi very fulfilling and satisfying.
Since joining Vhi in 2016 I have been fortunate enough to work across many teams within our contact centre in Kilkenny. I worked on the Retention and Outbound teams and I have also had the opportunity to support our Direct Sales Team down through the years. Most recently I have joined our Leadership Team and have become a Product Review Team Leader. My main role as a Team Leader is to drive a strong customer focus within the team and to support the delivery of business outcomes.
My favourite thing about my department is the passion we have for helping others - whether it is a colleague or a customer, there is always a great sense of camaraderie, cooperation and empowerment.
I identify with all five of our Vhi core values, however, I feel the value of ‘Empowerment’ is the one I most identify with. I have always had a passion for coaching and supporting others and I am now lucky enough to be able to do this on a daily basis within my role.