Your guide to making a claim

You can now claim online with these easy steps.

Our online claims portal is open 24/7, with an immediate decision available for certain claims.

Start claim

The link to claim will take you to the external site of our underwriter.

If you would like to check policy terms, conditions, limitations and exclusions, see MyVhi.

Over the phone

If you would prefer to speak to an adviser, you can register your claim over the phone by calling us on 046 9077358 and one of our claims team can help with any questions and send you a claims form.

24 Hour Emergency Medical Assistance Service

If you are a Vhi Healthcare hospital customer, please call the Assist number relevant to your location:

USA & Canada (Toll Free)

Tel: 1 800 364 9022

The rest of the World (collect calls accepted)

Tel:(+)353 144 82 444
E-mail: worldassist@vhi.ie

If you do not hold a private medical insurance policy with Vhi Healthcare, please call your private medical insurers overseas assistance company or contact your private medical insurers directly.

For all other non-medical queries

Including assistance queries while You are away and claims queries upon your return:
Call MultiTrip Travel Helpline on:+353 46 9077358

Email: vhitravelclaims@collinsongroup.com