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Help and support 

Find answers to our most frequently asked questions, along with ways to contact us should you need to.

Common questions

Claims

  • What are my waiting periods?
  • I have private medical insurance, do I have cover abroad?
  • Can I submit a claim for any practitioner?
Learn more

Policy renewals

  • Does my policy automatically renew after 12 months? 
  • Where can I find details of all my policies?
  • I missed my renewal date - can I still make changes?
Learn more

Policy changes

  • Can I change the policy holder?
  • Can I increase my dental or travel cover?
  • When can I change my cover?
Learn more

Travel

  • How should I submit a claim for MultiTrip?
  • Where can I find details of my cover?
  • How should I submit a claim for my International policy?
Learn more

App & MyVhi

  • Can I Snap & Send a claim for other members on the policy?
  • Can I change my email address?
  • How can I access my membership card?
Learn more

Payments

  • Can you provide a breakdown of my cover?
  • I missed a DD payment. Can I pay by card?
  • I am leaving my group scheme. Can I keep the same policy?
Learn more
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Complaints

  • How can I make a complaint?
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Direct marketing preferences

  • How can I manage my direct marketing preferences? 
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User Research

  • What is Vhi user research?
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Stay safe online

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Don't see what you're looking for?

More ways to get in touch

Phone numbers, email addresses and general mail queries.

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vhi logo disclaimer

Vhi Healthcare DAC trading as Vhi Healthcare is regulated by the Central Bank of Ireland.
Vhi Healthcare is tied to Vhi Insurance DAC for health insurance in Ireland which is underwritten by Vhi Insurance DAC.

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056 444 4444

Vhi, IDA Business Park, Purcellsinch, Dublin Road, Kilkenny, Ireland. All rights reserved. All contents © 2024 Vhi Group