Accessibility

Our Commitment

At Vhi, we are committed to making our website and mobile app accessible to everyone. We aim to provide a usable digital experience that is inclusive and open to the widest possible audience.

We work closely with Vially and Vision Ireland to ensure our platforms meet accessibility standards. We are continually improving the user experience to make our services easier for all to access.

 

Standards we follow

Sections of our website and mobile app, that enable consumers to purchase insurance products online without direct involvement from a Vhi adviser are in scope of the  European Union (Accessibility Requirements of Products and Services) Regulations 2023.

For both the website and mobile app, we are committed to meeting the technical standard EN 301 549 v.3.2.1 and our platforms also aim to comply with the Web Content Accessibility Guidelines 2.2 level AA, but we recognise that further improvements are needed. For more information, please refer to the ‘non-accessible content’ section below.

 

Preparation of this Accessibility Statement

This statement is based on a combination of manual and automated accessibility testing, using multiple platforms, provided by independent third-party accessibility experts.

The statement was last updated in September 2025. 

 

Compatibility with browsers and assistive technology

Our website and mobile app are designed to be compatible with the following most used assistive technologies:  These are, the latest version of Google Chrome, Microsoft Edge and Apple Safari browsers combined with the latest versions of NVDA, VoiceOver and TalkBack.

 

Technical specifications

The accessibility of our website and mobile app rely on the following technologies to work with the web browser and any assistive technologies or plugins installed on your computer: HTML, WAI-ARIA, CSS and JavaScript.

 

Non-accessible content

At Vhi, we are committed to ensuring our website and mobile app are accessible, but we recognise that there are areas that need improvement. We are actively working to address these issues. Below is a description of known issues. Please contact us if you encounter an issue not listed below.

Known issues for the Vhi website:

  • Images & Icons: Some images or icons may have incomplete alternative text.
  • Heading Structures: Improvements are needed to some heading structures for easier navigation.
  • Reading & Focus Order: Some buttons, links or pop-ups may not be picked up correctly by a screen-reader.
  • Visibility: Colour contrast enhancements are needed to some website features and visibility improvements made where buttons overlap with text or hidden items are read by screen readers.
  • Buttons & Links: Clearer labels are required on some text links and buttons.
  • Input Fields:  Form labels, fields and error messages are being modified to better support use with a screen reader.  Some combo-boxes on this website cannot be accessed when using Android’s Talkback screen-reader.
  • Page Titles: Clearer titles and matching headings are required on some pages. 
  • PDFs: Enhancements are being made to further improve the accessibility of PDF documents.
Known issues for the Vhi app:
  • Icons & Images: Images or icons may not yet be marked as decorative or have missing alternative text.
  • Heading Structure: Improvements are needed to heading structures.
  • Reading & Focus Order: Modifications are required to enable effective use and navigation of the app by a screen reader.
  • Colour usage: Colour contrast enhancements are needed.
  • Buttons & Links: Clearer labels are required on some text links, buttons and dropdowns. Dropdown functionality improvements are needed for Android devices.
  • Input Fields: Error messages and field instructions are being modified to ensure they work effectively with and support screen reader users.
  • Titles: Some sections of this app lack titles that accurately describe their content.

 

Feedback and contact information

We welcome feedback on the accessibility of our website and mobile app. If you have any comments or find any issues not listed on this page, you can do so on our feedback page.

 

Accessing our services

At Vhi we aim to make your contact with us as easy as possible. In addition to ensuring our website and app are accessible, we also provide other supports to assist you and are committed to:

  • Ensuring that access to our public offices is made as easy as practicable.
  • Operating a Loop system for our customers with hearing difficulties in a number of our public offices.
  • Maintaining the service provided to our blind or visually impaired customers by supplying some of our literature on audio cassette, CD, Braille or large font documents on request.

For a full list of all contact details, please see our the contact page of our Help and Support section.