Accessibility

Standards Compliance

All pages on this site were developed to reach conformance rating Double A with WCAG and comply with all priority 1 and 2 checkpoints of the Web Content Accessibility Guidelines v 1.0.

 

Design

The site uses Cascading Style Sheets (CSS) for layout and visual formatting (with rare exception for certain components of some pages). If your browser does not support CSS or your wish to turn it off then all pages are still easily readable and actionable. All fonts are scalable - most browsers provide a means to specify default base text-size.

At Vhi we aim to make your contact with us as trouble free as possible. In support of this we are committed to:

  • Ensuring that access to our public offices is made as easy as practicable.
  • Operating a Loop system for our customers with hearing difficulties in a number of our public offices.
  • Maintaining the service provided to our blind or visually impaired customers by supplying some of our literature on audio cassette, CD, Braille or large font documents on request.

For full contact details including a link to our e-mail service, please click here.

The Assisted Decision-Making Act (ADMA)

 

Assisted Decision-Making (Capacity) Act 2015.

This Act provides a legal framework for people who need support with decision making.

The Decision Support Service was set up to support the rights and interests of people who may need assistance with decision-making.

The Assisted Decision-Making (Capacity) Act 2015 introduces three types of decision-making supports  to assist you or someone close to you make decisions about personal welfare, property and finances.

  1. Decision-Making Assistants
  2. Co-Decision Makers
  3. Decision-Making Representatives

There are also two other types of arrangements for those who want to plan ahead,

  1. Enduring Power of Attorney (EPA)
  2. Advanced Healthcare Directive

If you have an agreement in place that covers health related and/or policy decisions, please let us know.

You can send in a copy of the agreement to us via post/email.  Contact Us

More details on the Assisted Decision-Making Act can be found on the Decision Support Service Website 

 

In accordance with Section 26(2) of the Disability Act 2005, Vhi has appointed Carol McGrath as Access Officer. As Access Officer, Carol is Vhi's nominated point of contact for people with disabilities who require assistance or guidance in accessing our information and services.

 

Contact Details are as follows:

Carol McGrath

Vhi

Lower Abbey Street

Dublin 1

 

Telephone: 01 614 7346

E-mail: carol.mcgrath@vhi.ie

In accordance with Section 39(1) of the Disability Act 2005, Vhi has appointed Ann Marie Kirwan as Inquiry Officer.

 

As Inquiry Officer, Ann Marie will investigate a complaint made in relation to sections 25 - 28 of the Act. Our procedure for dealing with complaints is set out here.

 

 

Contact Details are as follows:

 

Ann Marie Kirwan

Vhi Healthcare

IDA Business Park

Purcellsinch

Dublin Road

Kilkenny

 

Telephone: 056 77 78918

E-mail: annemarie.kirwan@vhi.ie