How to claim for dental expenses

Vhi Dental plans give you excellent cover for check-ups, examinations and cleanings along with great benefits for more costly dental treatments like fillings and crowns. Now we have made it even easier for you to use your Vhi Dental policy. There are two ways you can claim your Vhi Dental benefits through Dentist Direct Pay and Pay and Claim. Note: You will be directed to an external site.

Dentist Direct Pay

With Dentist Direct Pay, you only pay the dentist for the costs not covered by your Vhi Dental plan. There's no need for you to submit a claim. The dentist will submit the claim to us and we'll reimburse the dentist directly.

Step 1: Before visiting the dentist

• Select a dentist who is in the Vhi Dental Network - full list and make an appointment
• You then must phone Vhi Dental before you visit the dentist - call: 046 9077337
• Then, Vhi Dental will confirm your benefit entitlements to you and to your dentist.

Step 2: At the dentist

• You attend the dentist for an Exam, Scale & Polish and if necessary X-rays
• If further treatment is needed, the dentist will forward a treatment plan to Vhi Dental for approval before your next visit
• Following treatment, you need to sign the claim form which the dentist will have
• You should only pay the dentist for the costs that are not covered by your plan.

Step 3: Submit the claim

• The dentist submits the claim to Vhi Dental
•  Vhi Dental pays the dentist directly.

To answer your questions Dentist Direct Pay Q&A

Pay and Claim

With Pay & Claim, you pay the dentist and then claim your benefits back from Vhi Dental.

Step 1: Before visiting the dentist

• Check your policy or call our customer service team on 046 90 77337 to check your level of cover
• Get a Vhi Dental claim form

Step 2: At the dentist

• Bring the claim form to your dental visit
• Following your treatment, pay the dentist
• Get an itemised receipt
• Ask the dentist to complete Section B and C of the Claim form.

Step 3: Submit your claim

Online Claims can be submitted here. This will take you to the website of our underwriter for Vhi Dental.

You can claim for the following treatments over the Phone by calling our Claims Team on 046 9077337:

• Exam
• Scale and Polish
• X-rays
• Fillings
• Simple Extractions
• Fissure Sealants

Please ensure you have the following information to hand:

• Name of your dentist
• Receipt with breakdown of treatment costs
• Tooth numbers, if applicable
• Bank details for receipt of claim benefit

Please note: All claims are subject to the terms and conditions of the policy and we may ask for additional information in order to process your claim.

You can also claim by submitting the fully completed claim form along with the original receipts by:

• Email to vhidentalclaims@collinsongroup.com
• Post to: Vhi Dental Claims - Collinson Insurance Solutions Europe Limited, Kells Enterprise and Technology Centre, Cavan Rd, Kells, Co. Meath. Ireland. A82 E1C6

Things to note

• Please submit your claim as soon as each item of treatment is completed
• You can attend any registered dentist
• Claims are paid directly into your bank account within 10 working days

Vhi Hospital Plans - Dental Claims

There are certain dental procedures by some dental practitioners that require pre-certification, they are...

• The removal of buried tooth roots (single or multiple)
• The removal of impacted or 'un-erupted' teeth
• Mandibular implants (osseointegrated implants)
• Periodontal/gingival surgery.

For treatment for any of these conditions, you need to complete and submit a Dental Pre-certification claim form.

Contact Vhi Healthcare on (056) 444 4444 to find out if your dental practitioner requires pre-certification.

Please remember:

All processed claims have an Explanation of Benefits which provides a breakdown of payments made to you. This statement can assist you with calculating expenses eligible for tax relief which can be recovered by completing a Med 2 form which is available from revenue.ie.