Information on MyVhi

MyVhi is undergoing a number of enhancements. You will find details below to help with general MyVhi queries, and some specific to this upgrade. It is important to note that this relates to MyVhi, and not Vhi App. 
Thank you for your patience and we apologise for any inconvenience this may cause.
General log in advice

Many issues logging in can be resolved by clearing your cookies and cache. If you are using the recommended browser, Google Chrome, this can be done by selecting Ctrl+Shift+Del at the same time, while on the web browser that you are using. Then, click on delete or clear cookies and cached images and files. When that’s done, it is advised to close the browser and opening a new window to try again.

Should you need to input your email address to change any details, this should be the one that is currently in our system. You can change this, but you will need the original one in order to do this. You do not need to access this inbox, but rather provide the email address only for this.

Queries relating to the upgrade


MyVhi stores your policy documents in one place. Here, you can easily view your plan details, renewal documentation, claims statements and submit claims.

Vhi App

Vhi App provides access to digital services like Online Doctor, and you can submit claims here too.

Security upgrade to your MyVhi account

A key change to your MyVhi member account is the addition of SMS Two Factor Authentication (2FA) at log in. This is to make your account even more secure.

You will receive a 6 digit verification code through SMS, each time you log in.

You will not have to complete SMS 2FA again when accessing things such as claims documents, MyDetails, etc. Although the login pages will look and feel a bit different, your experience within the MyVhi website will remain the same.     

What should I do?


Ensure that you have an up to date mobile phone number on your MyVhi account. 

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If you do not currently have a mobile number on your MyVhi account, please call us to update this on: 

056 444 4444


If you would like to know more about how your personal data is processed, see here.

Our phone lines are open Monday to Friday, 8am – 7pm and Saturday, 9am – 3pm.

Frequently asked questions