Information on MyVhi
MyVhi is undergoing a number of enhancements. You will find details below to help with general MyVhi queries, and some specific to this upgrade. It is important to note that this relates to MyVhi, and not Vhi App. Thank you for your patience and we apologise for any inconvenience this may cause.
General log in advice
Many issues logging in can be resolved by clearing your cookies and cache. If you are using the recommended browser, Google Chrome, this can be done by selecting Ctrl+Shift+Del at the same time, while on the web browser that you are using. Then, click on delete or clear cookies and cached images and files. When that’s done, it is advised to close the browser and opening a new window to try again.
Should you need to input your email address to change any details, this should be the one that is currently in our system. You can change this, but you will need the original one in order to do this. You do not need to access this inbox, but rather provide the email address only for this.
Queries relating to the upgrade
Why is my email not accepted when I try to log in?
If you have two consecutive special characters in your email address, then this will not be accepted by our systems i.e -/ or !?.
You can temporarily reset your email to one that doesn't have special characters side by side.
To do this, select MyVhi's password reset link.
Or, if your email address has 4 characters after the dot i.e. .name - this is instead of .com or .ie, this can cause an issue.
While we are working to fix this, you can log in by resetting your email address to one that ends in less than four characters i.e. .com or .ie.
I haven't received the password reset email. Can you advise?
In order to receive the password reset email, you need to enter the email address you used to register for MyVhi.
It is also worth checking your spam/junk folder, if you haven't already done so.
To reset your password, simply select this MyVhi password reset link.
Once you reset your password, it can take up to 15 minutes to take effect. During this time if you attempt to log in or reset again, the reset will be deemed invalid.
It is advised to ensure the email address that you have registered with MyVhi, is the same one that you are now using.
I changed my email address, but still can't log in. Why?
If you have recently reset your email address, simply wait approx. 1 hour and reboot your device before attempting to log in.
My password reset link is expiring before I can open it. Can you help?
We are aware of this issue and are working hard to fix it. If you wish to request a specific document, you can contact us by email to info@vhi.ie. Alternatively you can also contact us by phone on 056 4444 444.
Remember, Vhi App offers services such as Online Doctor, Snap & Send to submit receipts for assessment and more.
MyVhi
MyVhi stores your policy documents in one place. Here, you can easily view your plan details, renewal documentation, claims statements and submit claims.
Vhi App
Vhi App provides access to digital services like Online Doctor, and you can submit claims here too.
Security upgrade to your MyVhi account
A key change to your MyVhi member account is the addition of SMS Two Factor Authentication (2FA) at log in. This is to make your account even more secure.
You will receive a 6 digit verification code through SMS, each time you log in.
You will not have to complete SMS 2FA again when accessing things such as claims documents, MyDetails, etc. Although the login pages will look and feel a bit different, your experience within the MyVhi website will remain the same.
What should I do?
Ensure that you have an up to date mobile phone number on your MyVhi account.
If you do not currently have a mobile number on your MyVhi account, please call us to update this on:
If you would like to know more about how your personal data is processed, see here.
Our phone lines are open Monday to Friday, 8am – 7pm and Saturday, 9am – 3pm.
Frequently asked questions
General log in queries
Registration
If you are logging in for the first time, you will need to register. Here is a link to create a MyVhi account/register. Take note of the email account you register, as you will need this each time you log in.
Password, email or phone no. reset
Select the relevant link below to:
Claims - Snap&Send won't work, what can I do?
Snap&Send claiming can be accessed in Vhi App.
Why is Two Factor Authentication necessary?
This is a security improvement, and will ensure your personal and health data will remain safe and confidential.
Will I need to complete Two Factor Authentication secondly, to access my claims and policy documents?
No – you will only have to complete Two Factor Authentication once when logging in. You will be able to access claims and policy documents, MyDetails, and edit your bank details without having to complete Two Factor Authentication a second time.
Do I need to do anything ahead of this update?
Ensure you have an up to date mobile number on your MyVhi account.