Help and support
Policy renewal queries
Does my policy automatically renew after 12 months?
Yes it does, provided your payment details are on file. This saves you the hassle of renewing and possibly having a break in your insurance.
Renewal documentation is sent to your MyVhi account, in the Documents section, or in the post approximately 1 month before your renewal date, depending on your contact preferences.
Where can I find details of all my policies?
If you have a number of policies with us i.e. dental, travel, etc, you can view this information in MyVhi, where you can select each product to view the details in full.
I missed my renewal date. Can I still make changes?
Yes, if you contact us within 14 days of your renewal date. You can call us on 056 444 4444 to discuss this. Thereafter, your policy will renew for a 12 month contract based on your current level of cover.
Should you wish to make changes to your plan or cancel your policy, you’ll need to contact us within 14 days of the renewal date.
When is my renewal date?
Your Vhi Healthcare contract is for a one-year period from the start date of your policy. To see this, you can log in to MyVhi and select the 'Policy' section. Here, you will see your next renewal date. Alternatively, you can select ‘Documents’ in MyVhi also, and view your renewal documentation.
Who is insured on my plan?
I want to review my cover. How can I do this?
If you would like to view your benefits, simply log in to MyVhi. Select the 'Documents' section. Here, you will find details of your benefits in the Table of Benefits document.
If you are due to renew your policy, just provide some details and specify any benefit in particular that you would like cover for with our easy to use fact find. You will see all plans that are suitable for you once you have provided the relevant details. You can select everything from the type of hospital accommodation you would like to the excess you are comfortable paying.
You can also call us on 056 444 4444 to discuss your options. Our phone lines are available from Monday to Friday, 8am to 7pm and Saturday, 9am to 3pm.
Has my plan changed since last year?
Benefits can change from year to year. You will receive information on benefits added or removed from your plan in your renewal pack, which is made available to you approx. 30 days before your renewal date. This can be accessed in MyVhi in the 'Documents' section. Alternatively, this will be posted to you, depending on your contact preference.
Where are my renewal documents?
You will receive your renewal documents approx. 30 days before your policy is due to renew. You will find this information in MyVhi. Simply log in, select the 'Documents' section and you will find all details relating to the renewal of your policy.
If you have chosen to receive these by post, they will have a similar timeframe.