Self Service Password Reset (SSPR)
Microsoft Online Password Reset
1. Please save following link in your favourites
a. On your Laptop OUTSIDE of Citrix.
b. on your mobile phone.
2. Click on the link and enter your Vhi email address in box where it asks Email or Username, e.g. michelle.bloggs@vhi.ie .
3. Enter Captcha that is displayed and hit ‘Next’.
4. Enter the 6-digit code from the Authenticator App on your Mobile Phone and then click on ‘Next’.
5. Enter your new password and then confirm your new password and then click on ‘Finish’. NOTE: your password must adhere to Vhi password security guidelines.
6. Your password has now been reset. It will sync automatically. If you have a company mobile phone you will be prompted to sign in to access your email.