1) For Medical Emergencies, Call Vhi Assist:
USA & Canada (Toll Free)
Tel: 1800 364 9022
Fax: (+)353 1 44 82 442
The rest of the World (collect calls accepted)
Tel: (+)353 1 44 82 444
Fax: (+)353 1 44 82 442
2) For all other non-medical queries
Including assistance queries while you are away and claims queries upon your return:
Call MultiTrip Travel Helpline on: +353 46 9077358
Your Vhi Healthcare health insurance plan covers all your eligible in-patient hospital charges up to a maximum* of €65,000 / €100,000 if you need emergency treatment while on holidays abroad.
*Check your policy documents for the maximum amount on your plan.
You should note that, to claim for eligible out-patient charges you will need to complete an Out-Patient Claim form. Out patient benefits are subject to an annual excess.
To be eligible to claim Emergency Cover Abroad benefits, you must be resident in Ireland for at least 180 days per calendar year.
Claiming for emergency cover abroad is very straightforward. Below, you'll find an outline of our process and what you'll need to do.
Treatments covered include procedures currently available and not available in Ireland.
Treatment must be:
Outpatient consultations, assessments, investigations and/or some specific outpatient diagnostic testing are not covered but certain expenses may be eligible as part of an outpatient claim.
Check your cover and waiting periods in MyVhi. Please note that cover outside Ireland is outlined in detail in the Rules, Terms and Conditions of Membership under Rule 6.
Your application will be reviewed by our panel of medical advisors and you will be contacted by phone with an update. A letter will proceed this confirming the decision.
We offer 2 ways to claim your Vhi Benefit, either through direct payment to the facility/medical professional (referred to as 'Direct Pay') or by paying yourself & claiming back the costs from us (referred to as 'Pay and Claim Back').
Following approval of your application and discussion with you we will contact the facility abroad to arrange direct pay between Vhi and the facility for your treatment up to the eligible amount approved. Where the facility accept the direct pay agreement the facility will submit the claim to us and we will pay them directly.
Pay and Claim Back
Where the facility does not accept the direct pay agreement or where you choose to settle directly with the facility, you claim your eligible benefit on your return home. You will need to include a fully completed claim form when sending in your claim.
You can submit the completed claim form along with the original receipts by post to:
PO Box 10143
For general queries, to verify your plan benefits or queries on your assessed claim please call 056 444 4444 or by email to email@example.com
For assistance on the application process, request an application form, to verify status of your application or to discuss the outcome of your application please call us on 056 7753114 or by email to firstname.lastname@example.org.
This guide is designed for Vhi customers. The advice and guidelines are generalised without taking into account your personal health cover situation. The information contained in this guide is correct as at 25/05/2021. Rules and benefits may change from time to time.