Online Group Profile(OGP)
There are a few big changes and security improvements on the way for the Online Group Profile (OGP). This update is coming on May 29th, 2023. In order to facilitate this change, you will be unable to log in to OGP between 9am on Saturday, May 27th to 10am on Monday, May 29th.
What’s new with OGP?
· The addition of new Multifactor Authentication (MFA) options. You will have to enrol in MFA the first time you log in from May 29th, 2023.
· The introduction of new self-service links for unlocking your account. This link will be available on the OGP log in page.
Next steps
· Download the Google Authenticator app in advance of the update. You will be able to set up OGP on Google Authenticator from May 29th onwards.
· Ensure you access OGP at least once over the coming weeks to keep your account active.
· If you have any questions, please reach out to us at B2Bcustomercare@vhi.ie
Frequently asked questions
If you attempt to login to your account with an incorrect password too many times, your account will become “locked”, for security reasons. You will not be able to login while your account is locked. To unlock your account, click the “Unlock Account” link on the OGP Login page and follow the on screen instructions.
Please contact the OGP support team and let us know.
Yes. When you unlock your account, you can immediately reset your password by clicking the “Forgot your Password?” link on the OGP log in page, and following the on screen instructions.
You can reset your password using the self-service password reset flow once every 24 hours.
If you do not have access to the old phone, you will have to contact the OGP support team and ask to reset your Multifactor Authentication device. When this is reset, you will have to re-enrol in Google Authentication on your new phone.
If you do have access to the old phone, you have the option to transfer your OGP Google Authenticator account from the old phone to the new phone.
Google Authenticator App
