Tips to help you stay safe online
Calls, SMS messages and emails are the most common methods used to scam us. The best protection is simply not to engage. Never provide your personal details or verify them without being sure of who the sender is.
1. Stop
Stop and think before you do anything. Do not click or respond.
2. Check
Verify the sender or caller. If they're claiming to be from Vhi, contact us directly using offical contact information. Generally, never use links or numbers provided in an email.
3. Protect
Call your bank if your financial details may have been compromised. Call Vhi, if you suspect your Vhi account has been affected.
4. Delete
Delete suspicious emails and block scam callers.
How to spot a scam call or email
There are several ways to check the authenticity of a call or email, including:
1. Supicious sender
Check the sender's email address. It should be from the company the sender is claiming to be from.
2. Urgency or threats
Messages or calls demanding immediate action.
3. Unfamiliar links or attachments
These will prompt you to select or open fake websites, links or malware downloads.
4. Request for personal information
Businesses will never ask for this information through email or calls.
5. Grammatical errors
Critically review the content for poor grammar, misspellings and unusual formatting.
Tips to deal with this
1. Do not select any links, respond or provide any personal details.
2. Verify the sender or caller - contact the company and verify the request.
3. Report the incident - report to relevant authorities.
4. Delete and block immediately - prevent future attempts.
Supports to help with cyber stress
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24/7 mental health supports
You're not alone with a range of mental health supports to choose from.
Wellness apps
Wellness apps Calms or Headspace offer meditation and mindfulness to help unwind.
Contact Vhi
If you feel your Vhi account may have been targeted, you can log in and change your password or call us for help.
Steps we're taking to protect you
24/7 monitoring
Our cyber security team has systems in place to monitor suspicious activity. This ensures that any unusual activity is detected and stopped before it can progress.
Regularly testing our systems
We use an independent cyber security firm to regularly test our systems.
Text messages from us to you
As an extra layer of security, you will receive a text message/SMS from us when you are adding or changing details to your online members' account, MyVhi. This SMS notification contains a code that allows you to continue. You cannot access MyVhi or change your personal details here without this code.