Help and support
How should I submit a claim for MultiTrip?
Where can I find details of my cover?
You can find all information about your cover in MyVhi. To do this, you can:
· Select the 'Documents' section. Here, you can find your Table of Benefits and Terms and Conditions documents for full benefit details.
If you have not registered with MyVhi yet, here is the link to register now.
How should I submit a claim for my International policy?
This is quick and easy to do online - you can also phone or email us. Here's how:
- Submit your claim on our claiming portal. This will take you to the external site of our underwriter.
- Call: (+353) 46 907 7377. Phone lines are open Monday to Friday from 8am – 6pm and 8am – 4pm on Saturday. Our claims team will help with queries and send you the relevant form.
- You can send us an email: firstname.lastname@example.org
If you would like to check policy terms, conditions, limitations, and exclusions, see your policy documents in MyVhi.
How do I know if I am covered for a specific procedure?
Do I have cover abroad?
All of our private health insurance plans include a benefit of at least €65,000 for emergency medical assistance abroad. This applies only to accidents and emergencies abroad.
When you contact Vhi Assist, the assistance company will be able to access your membership details to verify your cover and provide you with the necessary assistance.
It is recommended to contact us prior to receiving any medical treatment, or appoint a relative to do so. This service is call ‘Assist Cover’. You can reach the ‘Assist’ team on:
This number can also be found on the back of your membership card.
If you would like more comprehensive cover when you’re away, Vhi MultiTrip is ideal for short trips or holidays abroad. You can get a quote for this on our MultiTrip platform. And, if you are travelling for six months or more, Vhi International is a health plan that provides cover abroad so provides benefit for the likes of repatriation and inpatient cover, depending on which plan you select. You can get a quote for this in our International area.
Where is my renewal documentation?
You will find this information in MyVhi, or if you have chosen the postal option, you will receive them in the post. Renewal documents are available approx. 30 days before your policy is due for renewal.
In MyVhi, simply log in, select the policy section, then documents and you will find all details relating to your policy renewal here.
What is the cost of my policy this year?
You can check the cost in MyVhi, approx. 30 days before your policy is due to renew. Simply:
- Log in to MyVhi.
- Choose the ‘Documents’ section.
- Here, you will find an area called ‘My Documents’, where you can view billing information.
If you wish to change your cover, you can call us to discuss different healthcare plans on 056 444 4444.
To discuss MultiTrip, call us on: 056 775 3200. Our phone lines are open Monday to Friday, 8am – 7pm and Saturday from 9am – 3pm.
I do not wish to renew my MultiTrip policy. Should I do anything?
Yes. You need to let us know that you do not wish to renew your policy within 14 days of your renewal date, otherwise it will automatically renew. To do this, you can:
Travel policy documents
Where can I find my documents?
Simply log in to your MyVhi account and select the ‘Documents’ section. Here, you will find an area called ‘My Documents’ where you can view your documentation.