If your airline has cancelled your flights, you will need to contact them directly (or your tour operator if you booked a package holiday). They will advise you on what options they are offering, such as rebooking or a possible refund. As this is managed entirely by the airline or tour operator, Vhi are unable to confirm what specific options will be provided.

If you are unable to return home as planned, your Vhi MultiTrip policy will automatically extend at no extra cost until you can return home at the earliest opportunity. Claims unrelated to the hostilities would only be accepted under the “Medical Cover” section. Your trip limits and/or trip extension will be considered accordingly.

Contact your airline or travel provider to understand what alternative arrangements they are making and whether your flight will be rerouted, delayed or cancelled. If your flight is cancelled your airline will refund the costs of your flight or offer an alternative flight.  

You can change your trip destination providing that your trip remains within the policy region and trip limits you agreed at purchase (you will find this information within your policy certificate). We recommend confirming a new destination in line with DFA guidance. 

Within 14 days of receiving your policy documentation, if you no longer feel the policy is suitable and you wish to cancel, we can cancel the policy and provide a full refund. After 14 days you may still cancel your policy, but your refund will be calculated as per your policy Terms and Conditions.  

If your booking was part of a package holiday, you will need to contact the provider to see if you are entitled to a refund. If you booked elements of your trip separately and haven’t already had contact with the provider, you should contact them.  

Vhi MultiTrip will provide cover for medical emergencies only. This includes medical treatment if you are injured as a result of the hostilities, provided you are not taking part in those hostilities. 

Vhi MultiTrip excludes cover for claims arising due to war or warlike activities. This includes cancellation, curtailment/cutting short of your trip, travel delay or missed departure sections.

Any claim made under the “Medical Cover” section will still be subject to all terms, conditions and exclusions within that section, as well as the General Exclusions. 

You should continue to follow the official travel advice for the country you are in (https://www.ireland.ie/en/dfa/overseas-travel/advice) and comply with any instructions from local authorities. Please contact your tour operator or airline directly for information on flight changes, rerouting, or refunds. 

Cover remains in place for Emergency medical claims, providing any injury or illnesses are not associated or linked to your participation in hostilities, and you have not travelled against the DFA advice. Any claim made under the “Medical Cover” section will be subject to the terms, conditions and exclusions listed within the section and the General Exclusions. 

If you purchased your Vhi MultiTrip policy on or after Saturday 28^th February 2026 with the intention of travelling to a destination that is deemed “avoid non-essential travel” or “do not travel” by the DFA, no cover would apply under any section of the policy.

You can submit your claim online with our MultiTrip claims portal.

Should you wish to speak to a dedicated claims adviser, you can call us on 046 907 7358 to register your claim. Phone lines are open Monday to Friday from 8am – 6pm and 8am – 4pm on Saturday. 

You can find all information about your cover in MyVhi. To do this, you can:

·         Log in to MyVhi

·         Select the 'Documents' section. Here, you can find your Table of Benefits and Terms and Conditions documents for full benefit details.

If you have not registered with MyVhi yet, here is the link to register now.

If you need any further assistance, you can call us on 046 907 7358, Monday to Friday, 8am – 6pm and 8am – 4pm on Saturday. Or send us an email: vhitravelclaims@collinsongroup.com

This is quick and easy to do online - you can also phone or email us. Here's how:

1. Submit your claim on our claiming portal. This will take you to the external site of our underwriter.
2. Call: (+353) 46 907 7377. Phone lines are open Monday to Friday from 8am – 6pm and 8am – 4pm on Saturday. Our claims team will help with queries and send you the relevant form.
3. You can send us an email: vhi.international@collinsongroup.com

If you would like to check policy terms, conditions, limitations, and exclusions, see your policy documents in MyVhi.

If you have a claims query or to find out if you are covered for a procedure, you can call the claims team on (+353) 46 907 7377 or email: vhi.international@collinsongroup.com. 

You can call us on (+353) 46 907 7377 or email: vhi.international@collinsongroup.com. You will need your policy number to hand for this. You can find this in your member’s account, MyVhi. Simply log in and select the ‘Policy’ section.

All of our private health insurance plans include a benefit of at least €65,000 for emergency medical assistance abroad. This applies only to accidents and emergencies abroad.

When you contact Vhi Assist, the assistance company will be able to access your membership details to verify your cover and provide you with the necessary assistance.

It is recommended to contact us prior to receiving any medical treatment, or appoint a relative to do so. This service is call ‘Assist Cover’. You can reach the ‘Assist’ team on:

• 1800 364 9022 for USA and Canada
• +353 1 448 2444 for the rest of world

This number can also be found on the back of your membership card.

If you would like more comprehensive cover when you’re away, Vhi MultiTrip is ideal for short trips or holidays abroad. You can get a quote for this on our MultiTrip platform. And, if you are travelling for six months or more, Vhi International is a health plan that provides cover abroad so provides benefit for the likes of repatriation and inpatient cover, depending on which plan you select. You can get a quote for this in our International area.

You will find this information in MyVhi, or if you have chosen the postal option, you will receive them in the post. Renewal documents are available approx. 30 days before your policy is due for renewal.

In MyVhi, simply log in, select the policy section, then documents and you will find all details relating to your policy renewal here.

You can check the cost in MyVhi, approx. 30 days before your policy is due to renew. Simply:

1. Log in to MyVhi.
2. Choose the ‘Documents’ section.
3. Here, you will find an area called ‘My Documents’, where you can view billing information.

If you wish to change your cover, you can call us to discuss different healthcare plans on 056 444 4444. 

To discuss MultiTrip, call us on: 056 775 3200. Our phone lines are open Monday to Friday, 8am – 7pm and Saturday from 9am – 3pm.

Yes. You need to let us know that you do not wish to renew your policy within 14 days of your renewal date, otherwise it will automatically renew. To do this, you can:

1. Call us on: 056 775 3200. Our phone lines are open Monday to Friday, 8am – 7pm and Saturday from 9am – 3pm.
2. Or, provide your details and submit this form.

Yes, you can. If you have a baby while your policy is active, you can add your newborn within the first 13 weeks of their date of birth to first renewal. Here's how:

1. Log in to MyVhi
2. See 'My Policies' (your health or MultiTrip plan). Select  'Add newborn to your policy' you will be guided from here. 

Note: if your policy is paid by your employer, you can call us to add your baby. Only the policy holder can add or view your baby's details. Should you decide on a plan that is different to the one you're on, just call us: 056 444 4444.

Simply log in to your MyVhi account and select the ‘Documents’ section. Here, you will find an area called ‘My Documents’ where you can view your documentation.  

If you have not set-up your account in MyVhi yet, here is a link to register for MyVhi.