Vhi NurseLine
Phone and online service providing general medical support 24/7 from qualified nurses.
Open 24 hours a day, 7 days a week
About NurseLine
- You can get advice from our team of nurses any time of the day or night with Vhi NurseLine.
- Based in Ireland, our nurses answer questions and concerns on a wide range of medical issues.
- NurseLine is available to our members 365 days a year.
We treat
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A sick child.
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Aches and pains.
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General health information.
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Pregnancy - may require referral to our Midwife Support Service.
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Sexual health advice.
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Holiday health advice like sun care, allergies, insect bites and stomach upsets.
If you require urgent care or diagnostic treatment, please dial 999/112 or speak to your GP. Vhi NurseLine is not a diagnostic or emergency service and it in no way replaces your GP or consultant.
How it works
Call us
Call us and have your policy number to hand.
Speak to a nurse
A qualified nurse will answer. You will be asked some security questions for verification purposes.
Explain concerns
Explain your symptoms and any relevant details.
Advice
You will receive advice on your options.
Call us to discuss your concerns
In Ireland
1800 247 724If abroad, call
+353 56 775 3289Costs and cover
Cover: cover on many of our plans. You are advised to check your plan details.
Details of your cover and benefits are available in your MyVhi account - Table of Benefits document.
Call NurseLine for advice
Our nurses can answer questions and concerns on a wide range of medical issues.
NurseLine in action
Terms and conditions
Vhi NurseLine 24/7 is operated by Vhi Insurance DAC. It is staffed by a team of fully qualified nurses based in Ireland.
The information provided is based on the nurses' own experience and the use of up-to-date computer-based protocol systems. Information provided by this service is based purely on that submitted by the requester.
Please note, this is not a diagnostic service and should not be used as an emergency service or as an alternative to seeking the professional advice of your doctor or other healthcare professional. If you require urgent care call 999 or 112.
The team can provide access to validated general information on the following:
- Medical conditions, their causes (where known), symptoms, effects, coping with the symptoms and living with the condition.
- Details of healthcare providers and support groups.
- Details of local pharmacies and other services.
- Information on medications and their interactions.
Vhi’s Data Protection Statement contains a detailed breakdown of the personal data we collect in relation to our customers, how we use that personal data and your rights under data protection law. The Data Protection Statement can be found on our privacy policy or should you wish to contact us by phone, you can request a hard copy.
Related services
You may find a number of our other services helpful also. These include: