All private medical insurance policyholders who hold an active policy on 1st May 2022 (excluding HealthSteps and Plan P policyholders) will receive a waiver of premium. We will be writing to all customers with details of your premium waiver.
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The premium waiver will vary according to the health insurance plan that a customer has in place but will range from a minimum of €75 per adult and €25 per child for those on public hospital only plans up to a maximum of €300 per adult and €100 per child for those on the plans with the highest level of cover.
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Payments will begin in the first week of May and be complete by the end of the month.
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No action is needed by you. The waiver will be applied for all those who hold an active policy on the 1st May 2022, there is no need to contact us to confirm.
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Policyholders will be paid directly into their bank accounts where we have the details. Where we do not have your details, we will send you a cheque. There is no need to contact us.
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There’s no need to call us, we will shortly be writing to all customers with details of your premium waiver. If you would like your premium waiver to be made to a specified account, you can provide these banking details to us by logging in or registering for MyVhi and entering your chosen bank details using our online form. Please do so by 28th April to be in time for your waiver payment.
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Yes, if you would like your premium waiver payment be made to a specified account, you can provide these details online, there is no need to call us. Customers can log in or register for MyVhi and enter their chosen bank details using our online form by 28th April.
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If you hold an active private medical insurance policy with us on 1st May 2022 you will receive the waiver. If you are a new Vhi customer, your cooling off period must have passed before your waiver payment will be issued.
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You must hold an active private medical insurance policy with us on 1st May 2022 to receive the waiver payment.
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No, you must hold an active private medical insurance policy with us on 1st May 2022 to receive the waiver payment.
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Payments will commence from the first week in May and will be complete by the end the month. The waiver of premium will be paid to the policyholder. If you are insured on a policy but are not the policy holder, the waiver amount related to your premium will be paid directly to the policy holder.
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If you pay more than 25% of your premium, and your employer pays the balance, then you will receive the waiver payment directly. If your employer pays 75% or more of your premium, your employer will receive the payment but your Benefit in Kind liability will be reduced accordingly.
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We will shortly be writing to you with details of how the premium waiver will apply.
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The payment will be made to the policyholder. If you are insured on a policy but are not the policyholder the payment will be made to the policyholder and not to you.
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If we have bank details, the premium waiver payment will be made directly into the bank account on file. If we do not have bank details we will send the policyholder a cheque.
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We are honouring our promise to customers to return additional value if claims were lower than the level anticipated because of COVID-19.
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What are the enhanced Covid-19 benefits on my MultiTrip policy?
For a summary of your benefits including COVID-19 related cover for policies purchased on or after 1st September 2021, please log into MyVhi or see current Terms and Conditions here.
How can I identify if I have Covi19 enhanced benefits on my MultiTrip policy?
All new policies purchased with an effective date of the 01st September 2021 or after have the enhanced benefits automatically added to their policy. Customers who are existing MultiTrip members can check by logging into MyVhi.
I am an existing customer and I would like the enhanced Covid-19 benefits. What do I need to do?
It’s simple - all you need to do is click here to purchase your new plan with enhanced Covid 19 benefits.
We will cancel your existing policy and send you out new documentation.
* Please note: if a person on your policy has turned 21 or 65 since your last renewal, they will need to purchase their own policy online as they are no longer eligible for a family or a couple under 65 policy.
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If I contract Covid-19 and cannot go on my trip, how am I covered under Vhi MultiTrip?
For policies with a start date on or after the 01/09/2021.
I have not tested positive for Covid-19 but have been told that I must self-isolate. How am I covered?
Do I have cover for cancellations if I or one of my children contract or test positive for COVID-19 before we travel?
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Is there cover if I test positive at the airport?
For policies with a start date on or after the 01/09/2021
If I am diagnosed with Covid-19 whilst on my trip and must self-isolate in my accommodation, can I claim for any cancelled excursions?
For policies with a start date on or after the 01/09/2021
Note: ski packs and green fees (golf) are only coved with the optional add on.
If I am diagnosed with Covid-19 whilst on my trip and must self-isolate in my accommodation can I claim for the unused part of my trip.
For policies with a start date on or after the 01/09/2021
What happens if I contract COVID-19 while I am away and have to stay beyond the return date of the trip? What cover do I have?
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Is there cover if my test results are delayed in the airport?
There is no cover if you have a policy that started before 01/09/2021.
For policies with a start date on or after the 01/09/2021:
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How am I covered if I am hospitalised abroad due to Covid-19
All of our travel policies include medical cover, if hospitalised due to Covid-19 up to €10 million.
A member of my family has been admitted to hospital while abroad, therefore we have to extend our trip. How are we covered under Vhi Multitrip?
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The Health Service Executive (HSE) and the Department of Foreign Affairs and Trade (DFA) are regularly updating their advice.
For information regarding the COVID-19 situation in Ireland please see the HSE website at www.hse.ie/coronavirus
For information regarding travel and to see the list of areas where nonessential travel is advised against, visit the Department of Foreign Affairs Website at www.dfa.ie/travel/travel-advice/coronavirus
For information about impacts to your policy please refer to the relevant sections above.
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For all enquiries, you can call us on 056 444 4444.
Email us at: info@vhi.ie
A limited web chat service is available here.
Vhi NurseLine - call 1800 247 724 or from abroad call +353 46 90 77375
Vhi Online Doctor - please book an appointment through the Vhi Health Assistant App.
Or see our Vhi 360 Health Centres and Vhi SwiftCare Clinics
We have taken the decision to close our public offices for the health, safety and welfare of our staff and customers. Offices will re-open as soon as it is safe to do so. We apologise for any inconvenience caused at this time.