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Supporting you during COVID-19 (Coronavirus)

Vhi is continuing to work hard to support you through COVID-19

COVID-19 and MultiTrip Travel Insurance

We understand that COVID-19 has had a significant impact on travel, making it difficult for our customers to use Vhi MultiTrip travel insurance. In light of the disruption to international travel, Vhi MultiTrip is providing an extension of cover at no extra cost to all customers renewing in 2021. This extension is in place for all customers who were insured on a Vhi MultiTrip policy on 31st December 2020. There is no need for you to do anything. All customers will be contacted and policies updated automatically. For further information, see our Advice and FAQs section - Vhi MultiTrip below.

Supporting your health and wellbeing

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ONLINE HEALTH TEAM

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MEET THE VHI HEALTH SQUAD

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EMOTIONAL WELLBEING

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MUM AND BABY SUPPORTS

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WELL@HOME

Advice and supports for our 'cocooning' members at this time.  Find out more >

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The Health Service Executive (HSE) and the Department of Foreign Affairs and Trade (DFA) are regularly updating their advice.

 

For information regarding the COVID-19 situation in Ireland please see the HSE website at www.hse.ie/coronavirus

 

For information regarding travel and to see the list of areas where nonessential travel is advised against, visit the Department of Foreign Affairs Website at www.dfa.ie/travel/travel-advice/coronavirus

 

For information about impacts to your policy please refer to the relevant section below.

Advice and FAQs

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VHI HEALTH INSURANCE - FAQs

The HSE are providing guidance and advice on COVID-19. This advice should be followed at www.hse.ie/coronavirus

Is SwiftCare still open for patients to attend?

At Vhi SwiftCare Clinics we have put plans in place to safely manage all our patients during the COVID-19 pandemic. In order to minimise the risk of spending time in open waiting areas, we have moved to an appointment only service.

How can I get an appointment for SwiftCare?

Please call us before attending the clinic on 1890 866 966 and we will organise an appointment for you. Appointment hours will be 10am to 8pm, Call Centre hours 9am to 8pm.

How should I pay for my SwiftCare appointment?

In the interest of patient safety, we request that payments are made by contactless card / phone, where possible.

I have an appointment booked in Vhi Screening. Will this go ahead?

Our screening service is temporarily closed due to COVID-19 and will resume in due course. If you would like more information, please call: Vhi Screening Centre 056 775 3010

Can I use my day to day benefit for an online GP consultation?

Day-to-day GP benefit can now be used to claim for telephone or online GP consultations provided by any registered GP (as per your Table of Benefits).

Does Vhi have an online GP service?

Vhi online GP is available via the Vhi Health Assistant App between 8.00am - 10.00pm Monday to Friday and 10.00am - 8.00pm on weekends.

I am abroad and need to be hospitalised, am I covered?

Vhi health insurance customers are covered for hospitalisation up to the maximum on their plan (€65K or €100K, see plan detail).

Customer queries should be made to the Vhi Assist Team.

Travel to USA & Canada: 1800 364 9022

Travel to Rest of World: 01 448 2444 or 00353 1 448 2444

If I choose to travel to a country on the DFA’s non-essential travel list will I be covered?

Yes, you will be covered under Vhi Assist for emergency medical events including for COVID-19, if you travel to a country with an ‘Avoid all non-essential travel’ warning i.e. an Orange security rating as defined by the DFA, in accordance with the rules of your health plan. We will not however, provide cover if you travel to a country with a 'Do Not Travel' warning i.e. a Red security rating. This position is reviewed by Vhi on a regular basis and may be subject to change. We recommend that you check the up-to-date position with us prior to travel. Here’s how you can get in contact:

Customer queries should be made to the Vhi Assist Team.

Travel to USA & Canada: 1800 364 9022

Travel to Rest of World: 01 448 2444 or 00353 1 448 2444

Vhi Healthcare are committed to meeting the needs of our customers during the Covid-19 emergency. We are providing an additional range of supports and alternative means of accessing benefits during Covid-19. Click here to find out more about the interim Terms and Conditions that apply to these services.

 

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VHI MULTITRIP - FAQs

Vhi MultiTrip

We understand that COVID-19 has had a significant impact on travel, making it difficult for our customers to use Vhi MultiTrip travel insurance. In light of the disruption to international travel, Vhi MultiTrip is providing an extension of cover at no extra cost to all customers renewing in 2021. This extension is in place for all customers who were insured on a Vhi MultiTrip policy on 31st December 2020. There is no need for you to do anything. All customers will be contacted and policies updated automatically.

 

FAQs

Q: How will I know when my next renewal is?

A: Vhi MultiTrip will communicate with all customers the necessary information specific to your policy. We will advise you of your new renewal date and we will contact you 30 days in advance of your new renewal date as a reminder.

 

Q: Will I be covered on my Vhi MultiTrip policy if I travel?

A: Yes, you will remain on cover during the additional period communicated to you by Vhi in line with your terms and conditions and as long as you are not travelling against Government advice or the advice of the Department of Foreign Affairs (https://www.dfa.ie/travel/travel-advice/).

 

Q: Do I have to renew when the extension period is finished?

No not at all. Prior to your new renewal date you will receive your pre renewal documentation as normal and at that point you can make the decision on whether you want to continue your policy with us for another 12 months.

 

Benefit Details:

The following are some benefits available to our customers at this time. Remember, if you have questions, you can contact the MultiTrip claims department on 046 907 7358.

1. Cover for pre-booked trips:

Vhi MultiTrip will provide cancellation cover due to COVID-19 for all renewing customers for any trips booked in 2020 prior to March 19th, where your date of travel takes place after your current policy expires under the condition that:

- You are unsuccessful in receiving any form of compensation from your airline, tour operator / accommodation provider

- Provided you renew your MultiTrip policy by the last day of your cooling off period.

2. Emergency medical cover:

We are happy to confirm that since 01 June 2020, Vhi MultiTrip provides members with COVID-19 medical cover for all future trips as long as you are not travelling against DFA or Government advice.

All Vhi PMI policies provide emergency medical cover abroad, including for COVID-19 related medical needs, of at least €65,000. Vhi MultiTrip tops up the emergency medical cover that exists on domestic health insurance policies to €10 million.

3. Extension to cooling off period:

We recognise that it may now be taking more time to consider planning a holiday at home or abroad and for this reason we’ve extended your cooling off period by an additional 14 days (now 28 days in total) to allow you extra time to review your cover and contact us with any changes you may wish to make.

4. Staycation cover enhancement: (Trips in Ireland)

For staycation travellers, the domestic trip cancellation benefit is being enhanced to cover all overnight pre-booked trips. This benefit has changed the minimum nights that a customer must have pre booked and pre-paid accommodation from 2 nights to 1 night.

Please note: Vhi MultiTrip are no longer able to provide for claims related to COVID-19 on new policies issued, with the exception of emergency medical claims as long as you are not travelling against DFA advice.

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VHI INTERNATIONAL - FAQs

Vhi are reducing premium on domestic PMI / Dental plans, why am I not being offered a refund on my International insurance?

Your international health insurance policy is not affected.

Vhi International health insurance covers members for private medical care all over the world. Governments worldwide are applying different measures to combat COVID-19. Vhi International offers extensive medical cover for members including those who are diagnosed with COVID-19.

 

I have returned to Ireland temporarily and intend to return overseas once travel restrictions are lifted. Can I move to a domestic PMI plan while in Ireland?

Vhi now offers cover in Ireland for up to 179 days so you have full cover for in-patient treatment, day to day expenses etc. in Ireland.

However, if you wish to move to a Vhi private health insurance plan, there is no issue doing so and returning to Vhi International when you leave Ireland again. Your waiting periods will remain intact as we offer a seamless transition between our domestic and international healthcare plans.

 

I am a Vhi International member and currently based overseas, what is my medical cover for COVID-19?

If you are abroad and hospitalised in relation to COVID-19, please call +353 46 9077377

I am due to travel to an affected area for a work assignment, am I covered?

For countries the DFA advises ‘avoid non-essential travel’ if it is essential for you to travel to an affected area, you will be covered for medical treatment under the terms and conditions on your policy. Travelling for work is considered as essential travel. There is no cover if travelling to an area the DFA website advises ‘do not travel’.

I have a travel claim under Vhi International, do I follow the guidelines of the local government in the country I reside in?

Vhi International will accept guidelines from either the local government in the country where you reside, or the DFA.

For medical or claims queries please call +353 46 9077377

For members in the USA call the toll free line: 1800 852 7747

You can also email us at vhi.international@collinsongroup.com

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VHI DENTAL - FAQs

Why did you decide to waive the premium by 30%?

Most dental practices are open for emergency treatment only with other non-essential treatments and treatment plans postponed. In recognition of this, we are waiving 30% of premium for Dental Insurance for the three months.

Why 30% on Vhi Dental when you are waiving an average of 50% on PMI?

These are different products and there are different circumstances resulting in the waiver. Full annual benefits and limits are still available to you over the 12 months of your contract. As a result, we are waiving 30% of premium for Dental Insurance for the three months.

We looked at the likely fall off in claims figures and the cover provided for; based on this came up with the percentage waiver amount.

My dental policy is due for renewal. Why should I renew when I cannot be provided with a service?

By renewing your policy now, it allows you to renew your policy on the existing price. Should there be any price changes throughout the year, your policy will be unaffected.

Emergency dental treatment is covered under the plan

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For all enquiries, you can call us on 056 444 4444.

Email us at: info@vhi.ie

A limited web chat service is available here.

 

Vhi NurseLine - call 1800 247 724 or from abroad call +353 46 90 77375

Vhi Online Doctor - please book an appointment through the Vhi Health Assistant App.

Or see our Vhi SwiftCare Clinics

 

We have taken the decision to close our public offices for the health, safety and welfare of our staff and customers. Offices will re-open as soon as it is safe to do so. We apologise for any inconvenience caused at this time.