Help and support
What are my waiting periods?
There are no waiting periods for an accident or injury claim, or an everyday medical expense on any plan. However, the following applies to new members taking out health insurance for the first time, including those on salary deduction and subsidy payment schemes:
- New conditions – 26 weeks.
- Pre-existing conditions – 5 years.
- Maternity or Fertility Programme – 52 weeks.
If you upgrade your plan, these waiting times apply:
- Pre-existing conditions – 2 years.
- Maternity or Fertility Programmes – 52 weeks.
Further details on waiting periods are available in our Terms and Conditions.
Please note, you will be considered a new member should you have a break of more than 13 weeks in your health insurance with us.
I have private medical insurance, do I have cover abroad?
All health policies include a benefit of at least €65,000 for emergency medical assistance abroad, known as your Assist Cover, which is provided by a third party. This would not be classed as travel insurance as the benefit is only for accidents and emergencies abroad.
When you contact Vhi Assist, the assistance company will be able to access your membership details to verify your cover and provide you with the necessary assistance.
To claim for emergency cover abroad, it is recommended to contact the Vhi Assist helpline prior to receiving any medical treatment.
You can locate the Assist number in the Vhi app under My Team, World Assistance. The relevant emergency numbers are:
For comprehensive cover on your travels, we offer Vhi MultiTrip travel insurance. You can get a quote for this on our MultiTrip page. Or, for private medical insurance abroad if you’re travelling for more than six months of the year, you can opt for Vhi International.
Can I submit a claim for any practitioner?
Your practitioner must be registered with the relevant professional bodies. For example, a dietitian/nutritionist must be registered with either:
A GP must be a medical practitioner with a current full registration with the Irish Medical Council, who holds a primary medical qualification. A midwife must be registered on the midwives division of An Bord Altranais register.
Our Terms and Conditions contain a list of these relevant bodies.
You can send us a message on webchat or call us on 056 444 4444 for further queries on this. Our lines are open Monday to Friday, 8am to 7pm and Saturday 9am to 3pm.
Why wasn’t my claim paid?
Reasons for unpaid or rejected claims are provided on your claims statement. You can find this document in MyVhi, in the ‘Documents’ section. You will receive it in the post if this is your preferred method of contact with us.
If your claim was rejected because your policy was not active at the time of the claim, you can contact our policy team on 056 444 4444 to discuss, Monday to Friday, 8am to 7pm and Saturday 9am to 3pm. Or you can email us at firstname.lastname@example.org – please include your policy no/claim case no. in the email.
I’m pregnant and receiving maternity care - do I need to let you know?
Yes. You can call us on 056 444 4444 to let us know if you are receiving care as a public, semi-private or private patient, and your chosen hospital. If you would like to view your maternity benefits, log in to MyVhi, select ‘Documents’, and here you will find all of your benefits listed in your Table of Benefits document.
You can find more details on our maternity care in general in this dedicated maternity area.
I had an online consultation, but have not received any documentation since.
I would like to contact a Vhi 360 Health Centre?
You can find details on Vhi 360 and Vhi SwiftCare locations and services on our Vhi 360 information hub. For queries and bookings:
- Paediatrics: 01 619 7529 or email: email@example.com
- HealthCheck/Screening: 056 775 3010
- Hospital@Home: 01 403 9474
- Dermatology – AllView: 01 224 8111
Claims policy documents
Where can I see my documents?
You will find this information in MyVhi. Simply log in, select the claims section and you will find all details related to this here.