Help and Support

Find answers to our most frequently asked questions, along with ways to contact us should you need to.

Common questions

Claims

What are my waiting periods?
I have private medical insurance, do I have cover abroad?
Can I submit a claim for any practitioner?

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Policy renewals

Does my policy automatically renew after 12 months?
Where can I find details of all my policies?
I missed my renewal date - can I still make changes?

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Policy changes

Can I change the policy holder?
Can I increase my dental or travel cover?
When can I change my cover?

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Travel

My flights have been cancelled, what should I do?
How should I submit a claim for MultiTrip?
Where can I find details of my cover?
How should I submit a claim for my International policy?

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App & MyVhi

Can I Snap & Send a claim for other members on the policy?
Can I change my email address?
How can I access my membership card?

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Payments

Can you provide a breakdown of my cover?
I missed a DD payment. Can I pay by card?
I am leaving my group scheme. Can I keep the same policy?

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Complaints

How can I make a complaint?

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User Research

What is Vhi user research?

Stay safe online

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Additional assistance

Supporting our vulnerable customer

Switching your Health Insurance

Switching to Vhi - we're here to help

Don't see what you're looking for?

More ways to get in touch

Phone numbers, email addresses and general mail queries.

Help and support

Common questions

Claims

Policy renewals

Policy changes

Travel

App & MyVhi

Payments

Complaints

User Research

Stay safe online

Additional assistance

Switching your Health Insurance

Don't see what you're looking for?

More ways to get in touch

Download Vhi App today